First, if you have a need to consider refunds and returns, you likely ordered a product from us. Which means we owe you a "thank you!" - your support is appreciated. We want to you to be happy with the artistic products offered by Thomas W Kelly and will always do our best to make right any hiccups along the way. That said, here are some things you might want to know...
- You may cancel an order at any time prior to shipping
- Returning a book for refund is okay, with some normal conditions applying.
- If we made a mistake with your order we will process a full refund (including postage) when we receive the returned item - no questions asked.
If you need to return an item, visit the returns section or email hello @ thomaswkelly.com with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Before we mention specific things we just want to say that the content of the artistic works by Thomas W Kelly are intended for mature audiences. Themes inside the various works are designed to be a bit disturbing (as well as entertaining, useful and beautiful). If that concerns you, please just get in touch to ask about it before making a purchase.
Returning a book
You may return items if they are in their undamaged, original condition within 30 days of delivery for a refund of the cost of the item. Postage costs will be at your own expense because we're not Amazon.
Once the item is received we'll process a refund within (3 to 5 days), then the time that it takes for your bank to process our refund request (5 to 10 business days). Refund can be sent to the Paypal account or credit card used at point of sale.
Return of digital goods
If you haven't downloaded it we'll happily process a refund for you without delay. If you are unhappy with the product (bad quality, does not work on your devise etc) please let us know and we'll do our best to give you an alternative version that meets your needs. Otherwise, we can process a refund in both cases if it's less than 30 days since the purchase date.
Please note that if you make a purchase using a bank card in a non-GBP £ currency, extra bank charges may be applied by your bank to make the exchange of currencies. In this situation we cannot refund those bank charges if you decide to get a refund.
Thanks for reading.